Orange Customer Service

Surely they're taking the piss right?

Wifey: "What the bloody hell is this £8.33 on my phone bill?"

So wifey calls the Orange billing enquiries office and asks what this anomoly is on her phone bill. "Err we're not sure." comes the reply. We'll call you back in 10 minutes.

10 minutes comes and goes, as does a few more 10 minutes. Over an hour later, wifey rings up the Goering Orange helpline again.  "It's something to do with M.I.G. You'll have to take it up with them. Here's a number.". Nice cop out. Wifey rings number and ends up in an endless automated "Your phone call is 
important to us....." To which no-one answers. Typical.

Your call is important to us.

A bit later she calls Genghis Orange yet again. Who now magically have no idea what she's talking about. Lot's of complaining on her behalf, bugger all gets sorted. I have a look on the old interweb and do a search for M.I.G. whose full name is "Mobile Interactive Group" or SCUM for short. Lots of complaints about these characters. Bet the director of this company has a nice big house built on the profits of his fair and square dealings.

Me: "I know, I'll ask those nice people @OrangeHelpers on Twitter". Which to be fair, last time I had a problem were great. Sorted out no problem whatsoever. So I start my moaning off:


1/3 Helpline? Wife rang up #Orange #Helpline @OrangeHelpers for a billing dispute. Some #scam for £8.33 by a company called #MIG. NO HELP

2/3 Passed onto #scamming company HELPLINE > an endless loop. Looked on 'net & found a fair few complaints re: #Orange/#MIG! @OrangeHelpers

3/3 If I was cynical sort of person, it would appear that #MIG & #Orange where in cahoots with this #scam! BE WARNED! @OrangeHelpers

(Nothing stirred)

@OrangeHelpers Typical response. Everyone else who've had this problem on the net been told the same. Been charged for nothing. #scam

@OrangeHelpers NO REPLY FROM MIG. Just an automated response. Nothing sorted. Same as everyone. At least it goes towards Oranges profits.


@OrangeHelpers  <GOOGLE LINK> Looks like big scam to me. And you lot don't listen to us users!

{Oooh a reply.... did I wake you?)

@geeziwantaname Hi Marcus that company has nothing to do with ours. You would need to contact them to dispute the charges. ^Steve

easy way out for @OrangeHelpers

@OrangeHelpers I suppose if Tesco suddenly sent me a bill for a £15 bottle of whisky I should contact Bells? Makes sense. #nocustomerservice

[end of twitter feed]

So one reply from them which was as useful as a silk umbrella in Pompeii. Still to be sorted. Why should we have to chase around trying to work out why we were charged for a service that we have no idea what it is, was never asked for/used or bought while they sit on their arses counting their healthy profits?

So then,  how much money do these telecom firms make for allowing these scam companies rip off their customers? Seems a nice little earner for both parties.

To be continued. Possibly,


I am Orange.
I am being ignored.